Author: Carine Mouradian

  -  Articles posted by Carine Mouradian (Page 2)

The research on the welcome and the full complement of expert and general managers led us to a series of innovative practices (technology, design, SOP, HR) that would hopefully enhance the guest experience in the future. But the overall feeling was still skeptical… Some even displayed their dismay when foreseeing if those elements would really have a positive impact on the happiness of

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