If you want to learn about authentic welcome, I offer you here the basic articles issued from my experience and international research on the topic.
You will discover for example, who these new clients with paradoxical needs are, and who ultimately crave meaning, in search of simplicity and authenticity in all their interactions. And the new practices that improve the welcome, in an increasingly technological world.
And what if the change is fundamentaly in our heart, including the posture of the manager ? Because true hospitality opens a new era where the welcome of the other is first and foremost a matter of internal travel and love.
Enjoy your reading !
